Building an End-to-End Auto Body Shop Management Platform

Bringing customer enquiries, repair tracking, scheduling, estimates, and communication into one connected workspace for auto body repair teams.

Client

Vaultoniq

Industry

Automotive

Solution

Multi-tenant SaaS platform

Overview

Connecting the Work Behind Every Repair

Auto body shops coordinate more than vehicle repairs. Teams also manage customer enquiries, appointments, estimates, parts, vendors, and insurance-related information. When these activities sit in separate tools, it becomes difficult to track progress and keep everyone informed. We developed Vaultoniq to bring these workflows together. The platform gives repair teams a central place to manage customer activity, follow repair progress, organize schedules, and communicate with customers. Built as a multi-tenant SaaS application, Vaultoniq combines operational workflows with AI-assisted messaging, SMS integration, reporting, and audit history.

Project at a Glance

The Challenge

The average repair shop juggled 7 different systems.

The Solution

A unified, scalable SaaS platform that is purpose-built for the auto body repair industry.

Services

Technologies

OpenAI API, Twilio

Challenge

The Challenging Part

## Keeping Repair Operations Organized Across Disconnected Tools The project began with a practical problem: essential shop information was spread across different systems. We had to switch between tools to understand a repair’s status, find customer details, or identify the next action.

Inconsistent Customer Follow-Ups | Without a shared view of customer activity, follow-ups depended on individual reminders and manual coordination. Limited Visibility into Repair Progress | Customer details, repair updates, and related documents were not consistently available in one place. Disconnected Scheduling | Separate calendars and manual scheduling created additional coordination work. Staff needed an organized view of appointments and operational events. Scattered Estimates and Insurance Information | Preparing quotes and coordinating insurance-related information involved multiple documents and conversations.

Inside the Product

A closer look

Solution

How the Solution Worked

## One Workspace for Customer and Repair Operations Amrood Labs built Vaultoniq around the day-to-day activities of auto body repair teams. The platform connects customer tracking, scheduling, estimates, communication, and reporting within a shared application.

Customer Lifecycle and Repair Tracking | A ten-stage customer lifecycle tracker organizes progress through the shop’s workflow. Automated alerts highlight follow-up actions, while a centralized view helps teams review customer activity and repair status. Scheduling and Calendar Management | Multiple calendars organize different types of appointments and events. Teams can review schedules within the platform rather than relying on disconnected calendar tools. Estimates and PDF Generation | Integrated quoting tools support a consistent estimate preparation process. PDF generation allows teams to create documents for sharing and reference. Insurance Coordination | The platform supports the shop’s coordination workflow; insurer decisions and external claims processes remain outside that workflow.

Core Technologies

We used the following technologies to deliver this project.

Ruby on Rails Sidekiq Devise Pundit Tailwind CSS Javascript PostgreSQL AWS RDS S3 Heroku OpenAI API CI/CD pipeline

Results

Real Impact for the Business

## Bringing Previously Separate Workflows Together Vaultoniq provides a connected foundation for managing auto body shop operations.

90% | reduction in missed follow-ups with real-time alerts End-to-end automation | of repair workflows and insurance claims Centralized visibility | through dashboards and lifecycle tracking Faster communication | via AI-assisted messaging and Twilio SMS Standardized estimates | with integrated quoting and PDF generation Full accountability | with audit logs across user actions

Client Testimonial

What Our Client Has to Say

“

Amrood Labs has delivered a working product with an intuitive UI/UX. Users have found the software easy to use, and the client has saved hours per user per week in customer communication. The team has delivered on time and shown impressive camaraderie and flexibility throughout the engagement.

Thomas Zoebelein

Founder

Vaultoniq

Let's Work Together